Terms of Service

1. Acceptance of Terms

By accessing or using the LetsRide platform (website, mobile application, and associated services), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services. LetsRide is operated by Let's Ride (Private) Limited, registered in Sri Lanka.

2. Platform Description

LetsRide is a transparent bidding marketplace where tourists (and hotels/travel agents on behalf of guests) post trip requests, and verified vehicle owners compete by submitting bids. The platform enables:

• Trip posting with multi-stop itineraries across Sri Lanka
• Competitive bidding by verified vehicle owners
• Bid comparison and acceptance by trip creators
• Direct in-platform communication between parties
• Trip lifecycle management from booking to completion

3. User Accounts & Eligibility

3.1 Registration

• You must be at least 18 years old to create an account.
• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• One person may only operate one account per role (tourist, vehicle owner, or partner).

3.2 Account Types

3.3 Account Suspension & Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms or engage in fraudulent activity
• Provide false identity or vehicle information
• Engage in harassment, abuse, or threatening behavior
• Attempt to circumvent the platform (off-platform transactions)
• Repeatedly cancel confirmed bookings without valid reason

4. Vehicle Owner Obligations

4.1 Verification Requirements

Vehicle owners must complete multi-layer verification:

• Valid National Identity Card (NIC) details
• Accurate vehicle registration information
• Clear, recent photographs of the vehicle (minimum 2, maximum 5)
• Valid driver's license for the vehicle category operated
• Admin approval before the vehicle can receive bookings

4.2 Service Standards

Vehicle owners agree to:

• Maintain vehicles in safe, roadworthy condition at all times
• Arrive at pickup locations on time as agreed with the tourist
• Provide the same vehicle shown in approved platform photographs
• Hold valid insurance coverage for commercial passenger transport
• Not engage in price manipulation, intimidation, or demand additional payments beyond the accepted bid amount
• Comply with all applicable Sri Lankan traffic and transport laws

4.3 Bidding Rules

• One bid per trip: Vehicle owners may submit only one bid per trip request.
• Binding bids: A submitted bid is a binding offer. Once accepted by a tourist, it constitutes a confirmed booking.
• Honest pricing: Bids must reflect the genuine price for the service. Bait-and-switch pricing is prohibited.
• Cancellation penalties: Repeated cancellation of confirmed bookings may result in account suspension.

5. Tourist Obligations

• Provide accurate trip details including dates, locations, and passenger count.
• Honor accepted bids — accepting a bid creates a binding booking agreement.
• Be present at the agreed pickup location and time, or communicate changes promptly via in-app chat.
• Treat vehicle owners with respect and refrain from abusive behavior.
• Report safety concerns or policy violations through the platform's support system.

6. Hotels & Travel Agents (Partner Accounts)

• Partners may post trips on behalf of their guests and select bids based on their business judgment.
• Partners are responsible for ensuring trip details accurately reflect their guest's requirements.
• Partners may set their own prices to guests; LetsRide does not regulate or limit partner markup.
• Partners assume responsibility for communicating booking details to their guests.

7. Platform Fees & Pricing

• Tourists: Free to post trips and accept bids — always.
• Hotels & Travel Agents: Free to use the platform — always.
• Vehicle Owners: Currently free. Future bid fees or premium features may be introduced with 30 days' advance notice via email and in-app notification.

All transport pricing is determined solely between the tourist and vehicle owner through the bidding process. LetsRide does not set, cap, or regulate prices.

8. Marketplace Role & Liability Limitation

• LetsRide is not responsible for the quality, safety, legality, or timeliness of transport services provided by vehicle owners.
• LetsRide does not guarantee that vehicle owners will fulfill their bookings, though we take enforcement action against unreliable actors.
• LetsRide is not liable for any loss, injury, or damage arising from transport services arranged through the platform.
• Disputes between tourists and vehicle owners should first be addressed through our support system. We may mediate but are not obligated to resolve disputes.

9. Intellectual Property

• The LetsRide brand, logo, design, and software are the exclusive property of Let's Ride (Private) Limited.
• Users retain ownership of content they upload (photos, messages) but grant LetsRide a non-exclusive license to display such content on the platform for service delivery purposes.
• You may not copy, modify, distribute, or reverse-engineer any part of the LetsRide platform without written permission.

10. Prohibited Activities

Users must not:

• Use the platform for any unlawful purpose or to facilitate illegal activities
• Post false, misleading, or fraudulent trip requests or bids
• Attempt to take transactions off-platform to avoid accountability
• Harass, threaten, or discriminate against other users
• Use automated bots, scrapers, or similar tools to access the platform
• Impersonate other users or misrepresent your identity
• Upload malicious content, viruses, or harmful code
• Manipulate the bidding system (e.g., fake bids, bid rigging, shill bidding)

11. Dispute Resolution

• Users experiencing issues should first contact the other party via in-app chat.
• If unresolved, users may escalate to LetsRide support viasupport@letsride.lkor the in-app support chat.
• LetsRide may investigate disputes and take action including warnings, temporary suspension, or permanent bans.
• LetsRide's decisions on platform disputes are final and binding within the platform context.

12. Account Deletion

• You may request account deletion at any time through your profile settings.
• Deletion requests enter a 30-day grace periodduring which you can reactivate by simply logging in.
• You cannot delete your account if you have confirmed (active) trips or bids — you must complete or cancel them first, or contact support.
• After the grace period, your personal data is permanently anonymized in accordance with our Privacy Policy.

13. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated via email and/or in-app notification at least 14 days before taking effect. Your continued use of the platform after changes take effect constitutes acceptance. If you disagree with updated terms, you may delete your account.

14. Indemnification

You agree to indemnify and hold harmless Let's Ride (Private) Limited, its officers, directors, and employees from any claims, damages, losses, or expenses arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

16. Contact

For questions about these Terms:

• Email:support@letsride.lk
• In-App: Support chat available from your profile settings