Contact Us
Have a question or facing an issue? Our support team is here to help you. Choose any of the following methods to get in touch with us:
Frequently Asked Questions
Before contacting us, check our comprehensive FAQ section which covers most common questions:
Visit Our FAQ
Browse answers to frequently asked questions from both tourists and vehicle owners
Go to FAQs →For Tourists
- How do I post a trip?
- How do I book a vehicle owner's bid?
- Can I modify or cancel a trip?
- How is payment handled?
- What should I do if I have issues with a ride?
- Is my personal information secure?
Check our Privacy Policyto understand how we protect your data.
For Vehicle Owners
- How do I register as a vehicle owner?
- What documents are required for verification?
- How do I respond to trip bids?
- When and how do I get paid?
- What should I do if a tourist cancels?
- How do I update my vehicle information?
Safety & Trust
Let's Ride is committed to providing a safe and trusted marketplace. Learn more about our commitment to your safety:
- All vehicle owners are verified and reviewed
- Profile ratings help you make informed decisions
- Secure communication through our platform
- Clear terms and transparent pricing
- Report unsafe behavior to our support team
Technical Issues
If you're experiencing technical problems with the app or website, please include the following information when contacting support:
- Device type and operating system
- App version (if using mobile app)
- A clear description of the issue
- Screenshots or error messages
- Steps you took before the issue occurred
Important Information
Please review ourTerms of Service to understand the rights and responsibilities of using the Let's Ride platform.
Response Times: We aim to respond to all support inquiries within 24 hours during business days. For urgent matters, please use WhatsApp for faster assistance.
Report a Problem
If you've encountered a safety concern, inappropriate behavior, or fraudulent activity on Let's Ride, please report it immediately to support@letsride.lk with as much detail as possible. We take all reports seriously and will investigate promptly.