Get in touch
Whichever route you pick, a person reads it. WhatsApp is usually the fastest during Sri Lankan business hours; email is best for anything that needs a record, such as a data request or a dispute.
Before you write to us
Most questions already have an answer, and reading it is faster than waiting for a reply:
- Frequently Asked Questions — how bidding works, what it costs, which vehicles are available, verification.
- Support Center — what to send us so we can act on the first reply.
- Deleting your account — the grace period, what gets anonymized, and how to cancel a deletion.
Already have an account?
In-app support chat reaches the same team and arrives with your account and trip already attached, which usually saves a round trip of questions. It is in your profile settings atapp.letsride.lk.
Press, partnerships and hotels
Hotels and travel agents wanting a partner account, and anyone writing about the platform, can use the same email — putPartnership or Press in the subject line and it reaches the right person faster.
- Email:[email protected]
Privacy and legal requests
Requests to access, correct, export or delete personal data are handled by the same address. What we hold and how long we keep it is set out in the Privacy Policy; the terms you are agreeing to are in theTerms of Service. Let's Ride (Private) Limited is registered in Sri Lanka and governed by Sri Lankan law.